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Complaints and Grievances

Complaints and Grievances

Procedure for Resolution of Customer Complaints

All AFCP staff members are trained to provide the best possible service to our customers. However, if you have any concern about our services in any way, we welcome your comments and feedback. You can contact our Call Center on +94 115 553 663 and we will do our best to resolve the concern.

If our resolution doesn’t meet your expectation, a direct complaint can be addressed to the Financial Ombudsman who is available for redress. He has the power to inquire and resolve any complaints and disputes between customers and financial institutions covered by the Ombudsman Scheme.

Financial Ombudsman: Ananda Kumaradasa
Office: 43A Vajira Road, Colombo 5

Tel: +94 11 259 5624
Tel/Fax: +94 11 259 5625
Email: fosril@sltnet.lk

Additional information is also available on the website: www.financialombudsman.lk